GDPR/Privacy Statement

Firetronics Limited Privacy Policy 181205-Rev1


Updated 15th May 2018
Firetronics Limited is committed to handling your Personal Information in a responsible manner, and provide the appropriate safeguards. Firetronics Limited follows the guiding principles of the General Data Protection Regulations (GDPR) and the Privacy of Electronic Communications Regulations 2003 when it comes to your protecting your data.

The Managing Director of Firetronics Limited is the Data Controller as defined by the GDPR and can be contacted by email at [email protected] and/ or telephone +44(0)1293 772 999

At Firetronics Limited we are committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when interacting with us online, including our website, then you can be assured that it will only be used in accordance with this privacy statement.

The Privacy statement below explains how we use information about you and how we protect your privacy. 

We assure you we take the protection of your personal information seriously and we do not sell or share your personal information with third parties, unless it is an organisation working with us to deliver services to you, which you have asked us to provide. 

If you have any concerns or questions about how we look after your personal information, please contact Anthony Craven, Managing Director on mailto:[email protected]

Firetronics Limited may change this policy from time to time by updating this page. This page has been updated to ensure we are GDPR compliant.  We will continue to monitor the policy on an annual basis from

15 May 2018 onwards.

This Privacy Statement describes our practices for collecting, storing and processing your Personally Identifiable Information (PII) and the controls we provide you to manage it. Personal Information is any information that can identify you, such as your name, email or street address, or it may be information that could reasonably be linked back to you, including your genetic and biometric information.

We collect your PII at the point of your enquiry. We process and store your PII during the period you engage

If you decide not to become a member after the initial contact, we will delete your PII from our servers.


We use cookies to enable a better user experience when using our website. We do not collect PII through our cookies and we do not use 3rd party cookies either for marketing or analytical purposes.

Lawful Basis
We collect PII about you to enter a commercial relationship, this can be at an early stage (pre-engagement) and/ or at contract stage. As such we do not rely on your consent to collect and store your data as without the data we collect, Therefore, processing is necessary for the performance of a contract with you, or to take steps to enter a contract with you.  Additionally, processing may be undertaken for the purpose of furthering the legitimate interests pursued by the Firetronics Limited, except where such interests are overridden by the interests, rights, or freedoms of you, the data subject.

We will request your explicit consent to send you our newsletter which may contain marketing material.

PII we collect from you

We may collect the following information:

  • name and job title
  • contact information including email address, phone numbers
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 Use of Your Personal Information

We use your PII to allow Firetronics Limited to engage with you to provide newsletters services, such as information on new products.

When we share your information
Firetronics Limited does not share your PII with third-parties without your additional consent other than as described in this Privacy Statement.

Changes to this Statement
We may modify this Privacy Statement at any time, but we will provide prominent notice of any material changes to this Statement, such as posting a notice on our websites or sending you an email, to provide you the opportunity to review the changes and choose whether to continue using the Services.

Data recipients
Any PII we collect, hold and process is retained on servers based in the UK. We maintain reasonable and proportionate security measures on our computer equipment and have a written agreement in place with our ‘cloud’ host in relation to their processing activities on our behalf. Access to data is restricted to those who have a legitimate reason to retrieve it.

Data transfers
We do not transfer personal data to any third-party recipient other than our Data Processor in the UK

Retention policy
The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. PII placed on our system will be deleted as soon as practicable after termination of a commercial contract between us.

Any PII collected and processed for finance purposes will be held for the maximum time as determined by any legal requirement (normally 3 years)

Your rights as a data subject
The regulations provide a number of rights to you as the Data Subject. Firetronics Limited is committed to upholding those rights, and those applicable to the PII we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office A full and detailed explanation of all rights can be found at

The Right to be Informed 

You should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information

Right of Access 

You have the right to know what personal information is held, by whom and why. You can send a Subject Access Request to see what personal information and any supplementary information relating to you is held by us. We will provide you with the information we hold within one month of your request, unless the provision of that information is particularly complex. In which case, we may extend the deadline by a further two months. This information will be provided free of charge unless you require multiple copies of the same information, in these circumstances, we retain the right to charge a reasonable administrative fee.

The Right to Rectification 

If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified. We will respond to your request for rectification within one month, unless the request is complex or multiple.

Right to Erasure 

You have the right to have your personal data erased and to    prevent processing in some specific situations, these include:
Where personal data is no longer necessary regarding the purpose for which it was originally collected.
When you withdraw consent
When you oppose the processing and there is no superseding legitimate interest for continuing the processing
If the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
If the personal data must be removed in order to comply with a legal obligation
If the personal data is processed in relation to the offer of information/ society services to a child.

Right to Restrict Processing

If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified. The restriction of processing can occur for other reasons too, such as if you require us to retain your data in the advent of a legal claim.

Right to Data Portability  You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

Other websites
This privacy policy only applies to the Firetronics Limited, if you follow a link to another website from ours, you should read their own privacy policy.

Changes to our privacy policy
We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in 15th May 2018

How to contact us
You can write to Firetronics Limited at this address:

Firetronics Limited
45 Benhams Drive